Why Collect Feedback on Accessibility?
The purpose of collecting feedback on accessibility is to identify, reduce, and remove barriers that patrons experience when they are accessing services at the library. We will use the feedback from patrons to improve accessibility at the library.
Anyone can provide feedback on accessibility at the library, including if you experience a barrier or witness someone experiencing a barrier.
How to Submit Feedback
You may submit feedback in person at the library, by mail, telephone, e-mail, and through our social media account(s). You may attach photos, videos, and voice recordings to feedback submitted via e-mail. Feedback may be submitted anonymously.
When submitting feedback, be sure to include
- A description of the event, program, material, or service you or someone else was trying to access,
- a description of the barrier you or someone else encountered, and
- recommendations and/or general feedback.
You can visit our Contact Us page for our location, hours, phone number, and e-mail address.
Please send mail to:
Elkford Public Library
P.O. Box 280
Elkford, BC V0B 1H0
Canada
What to Expect
All feedback and suggestions will be carefully considered. Feedback may be used to improve library services, library infrastructure, or may be used when developing future accessibility plans.
All feedback will be anonymized regardless of the method by which it is submitted. If submitted in paper format, your feedback will be digitized and stored electronically. Accessibility feedback both in print and digital formats will be stored according to our library’s records management policy.
All feedback, except that submitted anonymously, will be acknowledged in the way in which it is received.